“Browser Companion Helper has crashed” fix

I keep on seeing the message “Browser Companion Helper has crashed” each time I am browsing the web. The message will appear only when I am using Google Chrome. Firefox and IE show no sign of the error. I know that it has something to do with the extension, but what extension could it be? I could not find the extension on my Chrome. Another forum says that I have to uninstall the program, but don’t know the specific software to remove.

By the way, the complete error message that is appearing on my computer is “Browser Companion Helper has crashed click this balloon to reload the extension”. If I clicked on the balloon, the browser will open a blank page that does nothing. So, there is no way to fix it on its own method. I need help.



  1. harigato

    If I were you, I will not keep the Browser Companion Helper on the computer since it is useless. In fact, most computer users deemed the program suspicious. To stop “Browser Companion Helper has crashed…” message, you need to remove the program itself. Follow this guide to uninstall the adware from your browser and computer.

    Uninstall Browser Companion Helper from Microsoft Windows
    1. Open Windows Control Panel.
    2. Choose Programs (Uninstall a Program).
    3. It will open a list of installed programs, find Browser Companion Helper or any related term and click on ‘Uninstall’.

    How to remove Browser Companion Helper on Internet Explorer
    1. Open Internet Explorer.
    2. On top menu, go to Tools > Manage Add-ons.
    3. On right panel look for Browser Companion Helper entry and click on Disable button to stop the service.
    4. You may now restart Internet Explorer.

    Here is Internet Explorer’s frequently asked question for your reference:

    How to Uninstall Browser Companion Helper in Google Chrome
    1. Open Google Chrome Internet browser.
    2. Click on Settings (three horizontal bars icon or wrench icon for old versions) or ‘Customize and Control Google Chrome’ button located on top right corner of the browser.
    3. Click on Tools > Extensions from the drop-down list.
    4. You can see Browser Companion Helper from the list of installed extensions; remove it by clicking on the ‘Trash’ icon.
    5. Please restart Google Chrome.

    If you cannot delete the extension, you can simply disable it. See how to manage Google Chrome Extension from this page:

    How to Remove Browser Companion Helper in Mozilla Firefox
    1. Open Mozilla Firefox Internet browser.
    2. On top menu, go to Tools > Add-ons.
    3. Remove Browser Companion Helper from the list of installed add-ons.
    4. Restart Mozilla Firefox.

  2. John Hall

    Well, did you guys noted that there could be inter-version conflicts with the Adobe Flash Player plug-in installed in Google Chrome? There is a great possibility of this problem since they are the main reason behind Google Chrome crash. Load Chrome, enter “about:plugins” (without quotes; not case sensitive) in Address Bar and press ENTER. Disable either version.

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