“24×7 Help” virus pop-up on screen

qava

paul_tac

I have this “24×7 Help” emergency computer assistance that pop-ups on lower right hand corner of the screen. I have no idea where it came from and how it gets inside my computer. All I know is it is really installed because there is a taskbar icon present already. The first pop-up bears the message:

24×7 Help
Emergency computer assistance
1-866-412-8942
Our Microsoft trained technicians are standing by ready to help you resolve all your PC issues and more…”

On the second pop-up of “24×7 Help” virus, it seems to be promoting some products. It states that Spyware Terminator 2012, PCRx, and Online Vault Backup were not installed.

I really don’t know how to remove this “24×7 Help” malware. It is not present on the add/remove program of Windows control panel. Running a scan of my AVG Free shows no sign of virus infection. Another scan in safe mode of Windows detects a couple of P.U.P. but its removal doesn’t resolve the problem with “24×7 Help”. It constantly pop-ups on my computer especially when PC is connected to the Internet. Please help me get rid of this virus.

Paul

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